You Want Your Winnings Out

Pass Your Crownjewelz Casino Check and Get Paid Faster

Your licence obliges us to confirm who you are before money moves, so count on roughly 66 hours from a complete file to a cleared account.

Start the check

Gaming Control Board Curaçao OGL/2006/6900/082. Independently audited by SIQ and QUINEL.

Six Key Answers

Your Check in Six Answers

Six lines here close every open question about who runs your check and how long it lasts.

Who checks

Crownjewelz Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2006/6900/082

How long

66 hours

Deadline

at the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Clear It First Time

The Four Uploads That Clear Your Check

Nothing here is a trap, and the four uploads below are the whole of what stops a repeat round.

All Four Corners Visible

Photograph your photo ID flat on a table in daylight, showing all four edges and the photo page in full. Keep your fingers and any glare off the print.

Is a Bank Statement Fine?

Send proof of address from the last three months with your name, full address and the sender's name all legible. A bank statement or utility bill photographed whole works best.

Which Digits Stay Visible?

Cover the middle digits of your payment card image and leave the first six and last four showing, along with your name. Hide the security code completely.

One Resend Beats Three

Watch your inbox after sending, because a blurry corner or a covered address sends the file back to you. Reply to [email protected] with a sharper copy.

The Paper Trail

Which Document Proves What?

This block tells you exactly which paper answers which question, so no upload is wasted.

Photo ID

Confirmsthat you are who you say

Must showfull photo page, sharp text, all edges

Proof of address

Confirmswhere you live now

Must showname, full address, recent date

Payment card image

Confirmsthe card is yours

Must showfirst six and last four digits, name

Fewer Payout Delays

Verified Before Money Moves

Four moments trigger a check, and each one is listed here so nothing catches you out.

Earned First, Verified Now

Cashing out for the first time brings the licence requirement into play, so photo ID, proof of address and a card image are requested.

Mismatch on File

A name, address or card that differs from your file breaks the match, so send a document showing the detail exactly as you entered it.

Confirmed as 18 or Over

An age check asks for a photo ID showing your date of birth, confirming you meet the 18+ rule before play continues.

Confirm ID, Then Raise It

Lifting a deposit limit is a responsible-gambling change, so we confirm identity first; photo ID and proof of address keep the new limit on your account.

You Have Been Flagged for a Funds Review

The Gaming Control Board Curaçao licence held by Crownjewelz Casino N.V., number OGL/2006/6900/082, obliges us to know where deposited money originates. Expect the question as normal AML practice, never as a suggestion that you have done wrong.

Which papers apply depends on your own situation, so have the likely ones handy.

Recent bank statements
Payslips from your employer
Tax return summary
Pension or benefit award letter
Contract from a property sale

Your Upload Keeps Failing

Does the Address Match Yours? A middle name missing, or an address written differently from the one on your account, makes the two records disagree. Match the full name exactly Send a bill showing the same address

Cropped Image Refusal. Trimming a corner or brightening the image counts as altering the file, and altered files cannot be accepted as proof. Upload the untouched original Resend it to [email protected]

Your ID Ran Out. Expired documents no longer prove who you are today, so an out-of-date passport or permit fails the check however clearly it scans. Send the current version instead Check the expiry date first

You Asked, We Answer

Straight Talk on Identity Checks

Six answers that settle the questions players send us before a payout clears.

Is the source of funds check accusing me of anything?+

Nothing is being alleged. License rules against money laundering mean we must see where deposits come from, and every player passes the same review. Send the evidence once and the file closes.

What happens if I have changed my name?+

Send the certificate or deed alongside your photo ID, so the two names tie together. A marriage certificate works too. Once the link is clear, we finish the check on the documents you have already sent.

Can I wait until my first withdrawal before sending documents?+

No, that is the latest point, and the check must be done before any payout leaves. We may ask sooner, at registration or your first deposit, so uploading early saves you a wait later.

Why did you reject my document, and what do I send instead?+

Rejections usually come from a corner cut off, a flash across the print or a blur that hides a number. Reply to our email with a fresh photograph of the same document. The verification team replies with the exact point to fix.

Which regulator holds your licence, and what is the number?+

The Gaming Control Board Curaçao licenses us under OGL/2006/6900/082, and Crownjewelz Casino N.V. is the operating company, registered as 965113 in Curaçao. Every identity requirement comes from that licence.

How long does the check take once I have sent everything?+

Allow up to 66 hours from the moment the file is complete. Most files move faster than that, and a tidy set of images is the biggest factor. Email [email protected] and we will tell you where yours stands.