Supervisory authorityGaming Control Board Curaçao, OGL/2006/6900/082
Where to get help
Gambling helpGamCare, BeGambleAware, GAMSTOP
Independently tested, independently resolved
Before the regulator, after our desk
We start with the quickest desk and keep records of every step, the way a licensed Curaçao operator should.
Dates, amounts and reference
At the moment your chat or e-mail reply leaves you short, write to [email protected] with the dates, amounts and any chat reference so the matter lands in one place.
Who takes over my case?
Within a working day a named handler picks up the thread and replies with what has been checked and which payments or bonus terms were applied to your case.
First answer, then a second look
Should the first answer still miss, the handler passes it to a senior team who review the chat logs and account history before writing back with a final position.
And if nobody listens?
After that final position, a deadlock letter from us lets you take the same file to the Gaming Control Board Curaçao, which oversees our OGL/2006/6900/082 licence.
Crownjewelz Casino departments
Send it once, to the desk that owns it
A precise address on the first try saves you the round trip our support floor would rather skip.
Five short answers to the things players ask after the first reply lands.
accountWhat if I want to talk in Finnish rather than English?+
Anyone on the team will answer in English, German, Finnish or Norwegian. Say which language suits you when the conversation begins and the reply carries on in it. Everyone else still gets a written answer in English within two hours.
accountWhere do I ask for my data or its deletion?+
Send a request for a copy or deletion of your details to [email protected] from the address on your account. Records kept for licensing and anti-money-laundering rules stay on file for as long as the law requires. Everything else is handed over or erased.
accountWhen does a closed account actually stop working?+
Ask the chat team or write to [email protected] and the account is shut once you confirm the request. Closing is immediate; any pending withdrawal is settled first and the balance returned to your payment method. Reopening later is not automatic.
accountWhat if the first reply does not fix my problem?+
Reply to the answer you were given and say plainly what is still wrong. A senior member of the team reviews it and writes back with a decision. If that decision does not settle it, the complaint then goes to the Gaming Control Board Curaçao.
accountWhat happens when a licence under Curaçao rules is breached?+
Crownjewelz Casino N.V. holds licence OGL/2006/6900/082 from the Gaming Control Board Curaçao. That board supervises the operation, and its number sits on every page of this site. Players in the United Kingdom can raise an unresolved complaint with it.
Fewer messages, faster fixes
Line these up and the first reply usually solves the whole question.
Registered e-mail address
Username or account number
Payment method and last four digits
Screenshot of the error or receipt
Dates and amounts in question
Who runs the site
Operator, licence and written contact
Worth a glance the day a payment stalls or you want the licence number for your records.